FAQ - Answers to Your Frequently Asked Questions

Delivery and shipping

What are the estimated delivery times for my order?

Delivery times vary depending on the product and location of delivery. You can view the estimates on each product page.

Which countries do you deliver to?

We currently ship internationally! 🌎

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order in the package tracking section at the very bottom of the page. 👇

Are there delivery charges?

Delivery costs depend on the delivery location and the weight of your order. You can view delivery costs during the ordering process.

What should I do if my order is damaged upon receipt?

If your order arrives damaged, please contact us immediately with photos of the package and damaged products. We will take the necessary steps to resolve the problem.

Enter your tracking number here to know the status of your order.

Products and Personalization

Can I personalize all the products on your site?

Most of our products are customizable. On each product page you will find customization options available.

What materials are used for your products?

Materials vary by product. Detailed material information is available on each product page.

How does the personalization process work?

Once you have selected a customizable product, follow the customization steps provided on the product page. Preview your creation before checking out.

Do the colors of the products match exactly those on the site?

Colors may vary slightly due to your screen display settings. We do our best to accurately represent the colors of our products.

Payment and Billing

What payment methods do you accept?

We accept credit/debit cards, and cards from digital payment wallets, Apple Pay, Samsun Pay, Google Pay and PayPal.

Are there additional taxes on my order?

Applicable taxes will be added during the ordering process depending on your delivery location.

How can I modify or cancel my order after placing it?

To make changes to your order, please contact us immediately. Cancellations are only possible during the order processing period.

Is my payment secure on your site?

Yes, we use advanced security protocols to ensure the confidentiality of your personal and payment information.

Can I get an invoice for my order?

Yes, a detailed invoice is automatically sent by email once your order is confirmed.

Returns and Refunds

What is your return policy?

Visit our returns policy page for detailed information on our returns policy.

How can I return a product?

To initiate a return, please contact us and we will guide you through the process.

When can I expect to receive a refund after a return?

Refunds are processed within the time frame specified in the returns policy days after receipt and inspection of the returned items.

What should I do if the product I received is different from what I ordered?

Please contact us immediately with photos of the incorrect product, and we will resolve the issue as soon as possible.

Can I exchange a product instead of returning it?

Currently we do not offer a direct exchange service. You can return the product according to our return policy and place a new order.

Customer account

How to create an account on your site?

Click "Register" at the top right of the home page and follow the instructions to create an account.

How do I reset my password?

On the login page, click "Forgot your password?" and follow the instructions to reset your password.

How do I update my account information?

Log in to your account and go to the "Account Settings" section to update your information.

Why should I create an account on your site?

Creating an account allows you to track your orders, access exclusive promotions and simplify the ordering process.

How can I unsubscribe from your newsletters?

You can unsubscribe from our newsletters by clicking on the unsubscribe link in every email you receive from us. ☹️

Contact and Support

How can I contact you if I have a problem?

You can contact us via contact page or by e-mail at services.tsmgcouture@outlook.fr

What is the best way to get customer support?

The best way to get fast support is to contact us by email!

Is there a customer support phone line?

We currently do not offer telephone support. However, our team is available by email to answer any questions you may have.

What are your customer service hours?

Our customer service team is available Tuesday to Saturday from 9 a.m. to 6:30 p.m.

Can I get help choosing the right product for my needs?

Absolutely! Do not hesitate to contact us for personalized advice on choosing products.

Security and Privacy

How do you protect my personal information?

We use advanced security measures to ensure the confidentiality of your personal information. See our [privacy policy] for more details.

Do you use secure payment technologies?

Yes, we use secure, industry-standard payment technologies.

What is your privacy policy?

Review our Privacy Policy to understand how we collect, use and protect your information.

Is my payment information stored on your site?

No, we do not store your payment information. All transactions are secure and processed by reputable payment service providers.

How can I delete my account on your site?

To delete your account, please contact us and we will process your request as soon as possible.

Promotions and Discounts

How can I use a promo code?

During the ordering process, enter the promo code in the field provided before finalizing your purchase.

Are there any special promotions for regular customers?

Yes, we offer exclusive promotions and discounts to regular customers. Be sure to subscribe to our newsletters to stay informed.

How do I sign up for promotion alerts?

You can subscribe to our newsletters on the site's home page to receive alerts on upcoming promotions.

Can I use multiple promo codes for a single order?

Generally, our system only accepts one promo code per order.

What should I do if my promo code doesn't work?

Verify that the code is entered correctly and has not expired. If the problem persists, contact our customer service for assistance.